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remuneración: $5 dollars an hour
se acepta teletrabajo
tipo de empleo: tiempo completo

The Customer Care Specialist offers world class customer satisfaction in all facets of the customer experience consistent with business goals ensuring stakeholders feel the Alarca love. Acts as liaison between company and customer to ensure excellent communication and customer relations are sustained. Maintains a professional image while answering customer inquiries and resolving outstanding concerns.

This is a work from home opportunity. MUST SEND RESUME IN ENGLISH. RESUME MUST BE UPDATED. MUST BE 85% PROFICIENT IN ENGLISH.

Principal Activities
● Builds long-term relationships with new and existing customers
● Contributes daily to team success by displaying a positive attitude while assisting customers and employees
● Ability to manage customer inquiries from various sources such as (but not limited to) chat, email,, inbound & outbound calls
● Resolves product or service problems by clarifying the customer complaint while displaying empathy. Researches and determines the cause of the problem, by selecting and explaining the best solution to solve the problem. Expediting correction or adjustment; escalating or following up to ensure resolution. All in the best interest of the company and customer to achieve customer satisfaction
● Coordinates with internal departments to support expedite requests
● Follows company policies and procedures
● Provides other support as requested

CANDIDATE REQUIREMENTS
Knowledge, Skills & Abilities
● Five plus years of customer care experience with demonstrated accomplishments
● Proficient with Windows and Microsoft Office
● Ability to multitask and manage time efficiently
● Willingness to cross training for other job functions
● Demonstrates customer account ownership
● Strong verbal and written communication skills
● Fluent in English language, both oral and written communication. Demonstrates proficiency to read/write instructions, correspondence and memos with full comprehension
● Balances team and individual responsibilities
● Write customer service in the subject line to ensure me you read everything
● Identifies and resolves problems quickly and accurately
● Ability to understand and relay company policies and procedures
● Displays dependability to position and team
● High-level of accuracy with attention to detail and organization
● Be a pro-active communicator willing to lead conversation to closure
● Be patient, empathetic, and passionately communicative
● Maintains high ethical standards
● Access to high-speed internet and a quiet work-place environment

The work hours are 9:00-5:00 M-F EST (EDT).
  • Solo empresas. Si eres un intermediario, por favor, no contactes al anunciante.
  • NO contactarnos por servicios u ofertas no solicitados

ID publicación: 6882546440

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